Just the Facts Please...
What Type Of Artwork Should I Send?
Please see the artwork page for more info.
Can You Design Something For Me?
Please email or call to check availability. Pricing is based on how long it takes to complete a design. We charge $40/hr with a 20$ minimum – regardless of how simple or complicated the design is. This price includes 3 revisions. Please be as specific as you possibly can. If you have an idea of what font you want to use or if you have an example image, please include that information. If we can't fit you into our artwork schedule, we will try to help you find a local artist who can.
What Is The Maximum Print Size You Can Do?
Our standard print size runs up to 13″ wide by 16″ tall. Our maximum oversized print size is 15″ wide by 20″ tall. Oversized prints will come with oversized screen fees. We can do all over prints (read specifics below) as well, just note that larger prints require extra time to set up, as well as print.
Can I just get one T-shirt? Do you monogram or personalize items?
Yes you can, but it will not be screen printed, We offer a heat press service for under 15 shirts. Yes, we can personalize many items!
What Is Your Turnaround Time?
It is usually within 7- 10 business days [not including ship time]. If we aren’t swamped, your order will usually be completed before then. We will always email you when your order is complete or if it has been shipped. Our turnaround time is not a guarantee, so if your job has a deadline, please let us know beforehand as rush options are available.
Can You Rush My Order?
If you have a tight time frame, we can try bump your order to the top of our queue for a Rush Fee as follows:
One Week/5 Business Days: add 10% of the total order
Three Business Days: add 20% of the total order
Two Business Days: add 25 % of the total order
Overnight: add 30% of the total order (not always available, please email us first!)
Within the day: add 50% of the total order (not always available, please email us first!)
Please note, this does not include Rush Shipping Fees – if that applies to you. We DO NOT offer a refund on rush fees.
How Do I Pay For An Order?
We accept the following methods:
Cash; Check (made out to Inky B's or Inky B's Custom Tees) - Any returned checks will be subjected to a $30 Fee and you will no longer be able to pay for that order by check; Money Order (made out to Inky B's or Inky B's Custom Tees); PayPal (email@example.com); Credit Cards - Visa, MasterCard, American Express, Discover
Our Mailing Address is: (Please note that we are NOT responsible if payment gets lost in the mail)
Inky B's Custom Tees, 4292 Bill Downing Rd., Raymond, MS 39154; Office Number: 601-988-8558. To start an order we require a 50% deposit, with the balance being due upon pick up/shipping. Since screen printing orders are all custom, orders may have an extra tee per size printed for the run. On the flip side, there is also a possibility of blank goods arriving damaged or being damaged during the print process. We try our best to make sure every print is perfect, but there is a possibility that we may pull an item from the final count if we don’t believe the quality is up to our standard. If Exact Quantity is needed, please specify that in the order, so that we can adjust the invoice.
Do You Offer Discounted Prices?
Our prices are already pretty reasonable, but with that being said, every once in awhile we will have sales on items or give out coupons for first time orders. We like helping out small charities, food trucks, student and military organizations, so please ask about discounts. Discounts can NOT be applied to rush orders.
What Are Screen Fees And Why Do I Need Them?
The type of printing we do is called Screen Printing. A screen is basically a stencil that ink is pushed through. Every color that is printed requires a different screen. Darker garments look better with a base screen which allows for colors to be bold and pop off the shirt; so please keep this in mind!
Is There Sales Tax?
We do charge sales tax if you are in the state of Mississippi. If you are outside of the state or from outside the U.S., there is no sales tax charge. If you are a group or an organization that has a W-9 Form, please provide it to us and we will remove the sales tax from your order.
What Is Your Shipping Fee?
Let us know that you need your order shipped and we will include the shipping fee with your quote.
Will You Ship My Order To Me?
If you are local, we are happy to deliver or setup a pickup time with you. And Yes! We will ship all over the world including APO. Please provide your name and address for an estimated shipping cost. It is YOUR responsibility to check all packages within 24 hours of them arriving at the destination for any damages. After 24 hours, we cannot help in anyway regarding goods damaged in shipping.
I Think I’d Like To Cancel My Order, Can I Get A Refund?
We aren’t happy if you aren’t happy. We can offer refunds, however certain restrictions apply, and certain jobs have different costs. Please email us about the specifics for the order and we can discuss it from there.
What If I Want To Reorder Something?